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APPENDIX D
Contacting Customer Support and
Returning the SRX210 Services Gateway
Hardware
This appendix describes how to return the SRX210 Services Gateway or an individual
component such as Mini-Physical Interface module (Mini-PIM) to Juniper Networks for
repair or replacement. This appendix includes the following topics:
•
Return Procedure for the SRX210 Services Gateway on page 147
•
Locating an SRX210 Services Gateway Component Serial Number and Agency
Labels on page 148
•
Contacting Customer Support to Obtain Return Materials Authorization on page 150
•
Packing the SRX210 Services Gateway and Components for Shipment on page 151
Return Procedure for the SRX210 Services Gateway
Follow the tasks list provided in Table 47 on page 147 to return an SRX210 Services Gateway
or component to Juniper Networks for repair or replacement:
Table 47: Return Procedure for SRX210 Services Gateway
For more information, seeTaskStep
“Locating an SRX210 Services Gateway
Component Serial Number and Agency
Labels” on page 148
Determine the part number and serial
number of the device or component.
1
“Contacting Customer Support” on
page 150
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
“Packing the SRX210 Services Gateway
and Components for Shipment” on
page 151
Pack the SRX210 Services Gateway or
component for shipping.
3
147Copyright © 2013, Juniper Networks, Inc.
- SRX210 Services Gateway 1
- END USER LICENSE AGREEMENT 2
- Table of Contents 5
- Part 4 Appendixes 8
- Part 5 Index 9
- About This Guide 11
- Table 1: Notice Icons 12
- Obtaining Documentation 13
- Documentation Feedback 14
- Requesting Technical Support 14
- CHAPTER 1 19
- Components and Specifications 23
- ValueSpecification 24
- Memory, and PoE Versions) 25
- ComponentNumber 26
- Interfaces (continued) 28
- SRX210 Services Gateway LEDs 29
- Front Panel LEDs 30
- LEDs (continued) 31
- Ethernet Port LEDs 31
- Table 10 on page 16 32
- Boot Devices 33
- Dual-Root Partitioning Scheme 33
- Air flow 35
- CAUTION: 37
- ATTENTION: 37
- CHAPTER 3 39
- Introduction 39
- Supported Modem Types 39
- Services Gateway 40
- Using the 3G ExpressCard 40
- Key Features 40
- Physical Specifications 41
- CommandAction 43
- CDMA ExpressCards 43
- Commands (continued) 44
- Ethernet Support 45
- PoE Classes and Power Ratings 46
- Gateway (continued) 47
- Interface Modules 49
- Gateway Installation 53
- Installation (continued) 54
- Requirements 56
- Requirement for Clearance 58
- Recommended 58
- ClearanceLocation 58
- Documentation 59
- CHAPTER 8 63
- CHAPTER 9 65
- QuantityComponent 66
- QuantityPart 67
- Installation 69
- Rack-Mount Installation 70
- Desk-Mount Installation 71
- Wall-Mount Installation 72
- CHAPTER 11 73
- 60-Watt Power Supply 74
- 150-Watt Power Supply 75
- Mounting Brackets 76
- Services Gateway in a Rack 77
- Power Supply Adapter Tray 77
- Vertical Stand 79
- Services Gateway on a Desk 79
- Services Gateway on a Wall 81
- CHAPTER 12 83
- Autoinstallation 91
- CHAPTER 14 93
- 192.168.1.1 and use DHCP to 94
- ValuePort Settings 96
- Gateway End 97
- CHAPTER 15 101
- J-Web Interface 107
- Start to 109
- Your ActionFunctionField 110
- Services Gateway Hardware 113
- Hardware Components 115
- Components (continued) 116
- CHAPTER 17 117
- Possible Causes and 119
- Corrective Actions 122
- Possible Cause and Corrective 124
- ActionMeaningLED Status 124
- Appendixes 127
- Information 129
- Qualified Personnel Warning 132
- ADSL 2/2+ A 135
- Class 1 Laser Product Warning 141
- Class 1 LED Product Warning 141
- Laser Beam Warning 142
- Warnings 143
- Jewelry Removal Warning 144
- Lightning Activity Warning 146
- Operating Temperature Warning 146
- Product Disposal Warning 147
- Korean Class B Warning 151
- SRX210 Services Gateway Power 155
- Guidelines, Requirements, and 155
- Specifications 155
- GuidelineSite Wiring Factor 156
- 1.5 A maximum 157
- AC system current rating 157
- Grounding lug 158
- APPENDIX C 159
- Port (10/100 Mbps) 160
- Port (1 Gbps) 160
- Port (1 Gbps) (continued) 161
- Hardware 163
- Power Supply 0 165
- Contacting Customer Support 166
- Packing the Services Gateway 167
- Index on page 155 169
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